Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using RosterDr ("the Service"), you agree to be bound by these Terms of Service. The Service is provided by Treasured Holdings LLC, doing business as RosterDr ("RosterDr"), for use by healthcare organizations to manage provider scheduling.

2. Description of Service

RosterDr is a cloud-based scheduling platform that enables healthcare organizations to:

Create and manage provider work schedules across multiple facilities
Collect provider availability and scheduling preferences
Process shift swaps, time-off requests, and coverage requests
Send notifications via SMS and email about schedule changes
Track credentials and compliance
Generate payroll and timecard reports

3. Account Registration

To use the Service, you must create an account or be invited by an organization administrator. You are responsible for maintaining the security of your account credentials and for all activity under your account.

4. User Roles

Administrators can manage all aspects of their organization's scheduling, including adding providers, building schedules, and configuring system settings.

Providers can view their schedules, submit availability and preferences, request time-off and swaps, and manage their profile.

5. SMS/Text Messaging Terms

By providing your phone number and having SMS enabled by your administrator:

You consent to receive scheduling-related text messages from RosterDr
Message frequency varies based on scheduling activity
Message and data rates may apply
Text STOP to opt out of messages at any time
Text HELP for assistance
Your text message responses may be processed by AI to extract scheduling information

6. Acceptable Use

You agree to use the Service only for its intended purpose of healthcare provider scheduling. You agree not to:

Share your account credentials with others
Attempt to access data belonging to other organizations
Use the Service to send unsolicited messages
Interfere with the Service's operation or security

7. Data Ownership

Your organization retains ownership of all scheduling data entered into the Service. We do not claim ownership of your data. See our Privacy Policy for details on how data is handled.

8. AI-Powered Features

The Service includes AI-powered features for schedule generation, rule parsing, and SMS response processing. These features are provided as assistive tools — administrators should review and verify AI-generated suggestions before applying them.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service is hosted on Google Cloud Platform and is subject to their infrastructure availability.

10. Limitation of Liability

RosterDr is a scheduling tool and does not make staffing decisions. Administrators are responsible for ensuring adequate staffing levels and compliance with applicable regulations. The Service is provided "as is" without warranties of any kind.

11. Termination

Either party may terminate use of the Service at any time. Upon termination, your organization's data will be available for export for 30 days, after which it may be deleted.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact your organization's administrator or email us at support@rosterdr.com.